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What is Sonos?
Sonos is a brand based out of the US founded in 2001; they specialize exclusively in smart home audio speakers. Perfectly designed for home entertainment, be it listening to music or watching movies. And the best part about the brand is that their products are designed and configured for multi-room use, which allows for wireless connection throughout the house. So, there’s a lot of functionality and usability to their products.
Is your Sonos having trouble connecting to the speakers? Here’s a step by step guide to the most common Sonos problems and how to reconnect to your system in no time.
For starters, here are the necessary Sonos troubleshooting fixes to check for;
How to troubleshoot your Sonos system
- Check the power supply to your speakers and WiFi routers.
- Check the power cord to see, for secured plugged into the power socket and the Sonos product.
- Check your routers to see for the switch on or off.
- Make sure your phone or music streaming device correctly connects to the right WiFi network.
- Make sure your Sonos products connect to the same WiFi network as your phone or streaming device.
- Relaunch the Sonos App.
If your Sonos system is still not working after going through the necessary fixes above, there’s a handful of ways to get around your Sonos setup.
Sonos system uses two types of connection to stream music, a wireless setup, and a wired setup. Let’s address the troubleshooting issues in both of these setups.
How to troubleshoot a Wireless Sonos Setup
A wireless setup is when all your Sonos products are connected directly to your home’s router WiFi network.
- Make sure to enable your smartphone, tablet, or any streaming device WiFi and connect it to the WiFi network configuration for your Sonos products. Both devices have to pair correctly to the same WiFi network.
- The device for streaming music has to be in the range of the WiFi router. Or else you may not be able to get a signal.
- If you have made changes to your WiFi network settings like WiFi broadcast name (SSID) and Router’s WiFi password, then the first step is to take an ethernet cable and connect the Sonos to the router to calibrate the change in the network. After that, you have to open the Sonos app, go to settings, advance settings, and WiFi settings, and make the necessary changes.
- To calibrate all Sonos products to new WiFi settings, make sure all the products are showing up in the App and reset the settings.
How to troubleshoot a Wired Sonos Setup
A wired setup is when Sonos boost is wired to the home’s router WiFi with an ethernet cable to create a more robust wireless network coverage throughout the house.
- Ensure to plug the Ethernet cable properly to both the router port and your Sonos product.
- If there are connection issues, change the ethernet cable to see if the current line is faulty.
- For wired setup, if there’s a change in the network settings, the boost Sonos will most likely have no problem connecting to the new router, but the other Sonos speakers will need some work. For changes to occur in the speakers, unplug every Sonos for a few seconds and restart them.
Other Sonos connection issues
What to do if all your Sonos products are not showing up in the App?
- Reboot your router by switching it off. Please switch it on after a few cooldown seconds and give it some minutes to reconnect to Sonos.
- Reboot your Sonos speakers.
- Start rebooting the Sonos that is wired to your router with an Ethernet cable. Power it off for some seconds, and then plug it back in. Allow 2-3 minutes for the product to boot up properly before proceeding to the next product. Repeat these steps until all of your Sonos speakers reboot.
- Force Sonos app to shut down or exit the App and reopen it.
Check for a weak WiFi signal. If your home router WiFi signals are weak and unable to reach all the speakers in your house, it will probably not form a connection.
Also, make sure that your Sonos app is up-to-date. It goes the same for your home WiFi router to have the latest drivers installed to avoid bugs and unnecessary connectivity issues.